Begin the SMK Practical Training Tracks and we will hold you by the hand as we create a thriving remote career (from scratch) together!
Don't Just Learn Virtual Assistance. Learn How to Actually Support Real Clients.
Many aspiring Virtual Assistants spend time learning different tools but still struggle when it comes to performing real client tasks.
The challenge is not just knowing Gmail, Google Calendar, or other software. The real skill is knowing how to use these tools to solve problems, stay organized, and provide professional support.
SMK's Virtual Assistant Training is designed to help you bridge the gap between learning and doing. Through guided lessons, realistic work tasks, and practical assignments, you will learn how Virtual Assistants support businesses every day.
2-Week Practical Training • 3 Live Zoom Sessions Weekly • 2 Hours Per Session • Practice activities and assignments • Group support
Don't Just Learn Customer Service. Experience How Support Teams Work.
Customer service requires more than good communication. You need to understand customer psychology, use the right tools, solve problems, and handle real workplace situations confidently.
SMK's Customer Service Training gives you practical exposure through guided customer support exercises, industry tools, and assessments that help you build job-ready skills.
We believe in learning by doing. By practicing on simulated support desks, you will confidently ace interviews and perform excellently from your very first day on the job.
3-Week Practical Training • 3 Sessions Weekly • 2 Hours Per Session • Live Zoom classes • Practice exercises & mock assessments
Create Your Upwork Foundation and Learn How to Start Applying Strategically.
Many beginners join Upwork excited about freelancing but quickly become frustrated because they don't know how to set up their profile, find the right opportunities, or write applications that communicate their value.
The problem is not just being on Upwork. The problem is knowing how to position yourself and approach the platform correctly.
SMK's Upwork Beginner's Class helps you understand the platform, build a professional profile, and learn the process of applying for remote opportunities with a clear strategy.
1-Week Practical Training • 2 Live Sessions: Tuesday and Saturday • Live Zoom classes • Guided support & practice
Ready to scale? Take your freelancing career to the next level with VIP guided applications, interview prep, and direct mentor reviews.
Master Upwork. Land More Jobs. Build the Freelance Career You Deserve.
Many freelancers know how to create an Upwork profile, but they still struggle with finding the right jobs, writing strong applications, preparing for interviews, and standing out among other applicants.
The difference between knowing Upwork and using Upwork effectively is having the right strategy, consistent action, and guidance.
SMK's Upwork Masterclass is designed for learners who are ready to go beyond the basics and receive structured support while applying what they have learned.
1-Month Practical Training • 2 Live Sessions Weekly (Wednesdays and Saturdays) • Zoom classes with recordings • VIP guided support
Explore the detailed week-by-week curriculum and practical modules for our training programs below.
2-Week Intensive Practical Crash Course
Learn the role of a Virtual Assistant, what clients expect, services you can offer, professional communication, and how to create an organized remote workspace.
Tools: Gmail, Google Drive
Learn how to manage client emails, organize inboxes, schedule appointments, support online meetings, and create professional meeting notes.
Tools: Gmail, Outlook, Google Calendar, Calendly, Zoom, Google Meet
Learn how to conduct online research, manage data, create spreadsheets, plan travel itineraries, and support daily client tasks.
Tools: Google Sheets, Microsoft Excel, Google Flights
Learn how to create professional documents, manage files, prepare reports, and organize client information effectively.
Tools: Google Docs, Google Sheets, Microsoft Office
Learn how to organize client tasks, manage workflows, prepare reports, create professional client deliverables, and support daily administrative operations.
Tools: Asana, Canva, AI tools
Learn how to showcase your skills, create a professional portfolio, and prepare for remote Virtual Assistant opportunities.
You will learn: Building a VA portfolio, creating a service menu, preparing a professional CV, finding clients (Upwork, LinkedIn, referrals).
3-Week Comprehensive Support Mastery
Learn remote customer support fundamentals, customer expectations, professional communication, and how to handle inquiries effectively.
Tools: Gmail, Outlook, AI tools
Learn professional phone etiquette, active listening, handling difficult conversations, and supporting customers across communication channels.
Tools: Google Voice, RingCentral Cloud Calling, Aircall, Freshcaller
Learn how online businesses manage returns, refunds, shipping, payments, and customer issues while collaborating with remote teams.
Tools: Shopify, Slack, Microsoft Teams, Zoom, Screen recording
Learn how to manage e-commerce customer support, including orders, fulfilment, tracking, refunds, returns, cancellations, and product inquiries.
Platform: Shopify
Get hands-on experience managing customer conversations using Zendesk.
Learn: Dashboard navigation, ticket creation/management, organization & prioritization, macros/templates, customer history, internal collaboration.
Learn how businesses use Gorgias to manage e-commerce customer conversations.
Learn: Dashboard navigation, ticket management, macros and automation, order management, customer history, tags and filters.
Learn how businesses use CRM systems to manage customer relationships.
Learn: Contact and ticket management, customer interaction tracking, reporting and performance insights.
Learn how to showcase your customer support skills and experience professionally.
Learn: Creating a customer service portfolio, highlighting your experience with industry tools, presenting support projects professionally.
Prepare for remote job opportunities with practical career guidance.
Learn: Customer support CV creation, cover letters and proposals, interview preparation, finding remote opportunities.
4-Week High-Yield Freelancing Strategy
Learn the fundamentals of remote work, Upwork, and CRM tools. Set up and optimize your Upwork profile, resume, bio, cover letter, and learn the basics of applying for jobs.
Master advanced Upwork strategies, including profile optimization, winning proposals, interviews, contracts, messaging, payments, and proven techniques for landing multiple jobs.
Hands-on practical sessions focused on applying for jobs, reviewing applications, improving proposals, and receiving live feedback to increase your chances of getting hired.
Continued hands-on practical sessions focused on applying for jobs, reviewing applications, improving proposals, and receiving live feedback to increase your chances of getting hired.
Watch real video reviews and feedback from professionals who trained with SMK and built thriving remote careers.
Take a look at the contract screenshots, interview invitations, and client messages received by our students. Click on any image below to zoom.
Founder, Convener & Lead Instructor, SMK Consulting & Training Agency
Dr. Sandra Onyenwe is a remote work strategist, career coach, and the visionary founder of SMK Consulting & Training Agency. She is passionate about helping individuals build successful, sustainable careers through remote work, freelancing, and globally relevant digital skills.
With years of experience training aspiring professionals, Dr. Sandra has empowered hundreds of students across Africa to confidently transition into careers as Virtual Assistants, Customer Support Specialists, and Freelancers. Her practical, hands-on teaching style equips learners with the exact tools, workflows, and industry best practices used by international companies—ensuring they are not only trained but truly job-ready.
What sets Dr. Sandra apart is her commitment to results. Through structured mentorship, practical assignments, mock interviews, personalized job application support, and ongoing career guidance, she has helped many students move from little or no experience to securing remote opportunities and earning in foreign currencies.
At SMK, her mission is clear: to bridge the gap between talent and global opportunities by equipping people with practical skills, confidence, and the support they need to thrive in today's digital economy.
"Your career transformation begins with the right skills, the right mentor, and the courage to take the first step."
You don't have to go into the virtual space scouting for jobs alone. Many people have skills but struggle with knowing where to find opportunities, how to apply correctly, or how to stay consistent when results don't come immediately.
As part of our commitment to supporting graduates from any SMK course, we offer 1 month free access to our Job Hunt Community.
Inside the Community, You Get Access To:
After your 1-month free access, continue for ₦5,000/month or ₦25,000 for 6 months.
PAY FOR JOB HUNTING COMMUNITY → Secured & Processed via PaystackSelect your training track to complete secure registration via Paystack.
If you show up to class, complete the labs, submit all assignments, take the mock validation assessments, remain active in class, and still do not feel you've gained practical job-ready remote skills, email us within 30 days for a full refund. Zero hassle.
Speak directly to Dr. Sandra or our support team if you have questions regarding enrollment.
Yes! Every training program includes guided practice lab exercises, mock job assessments, and a professional certificate of completion at no extra charge.
We process all payments instantly and securely using Paystack. You can pay via debit/credit card, bank transfers, or mobile banking apps.
Yes, though we recommend spacing them out to dedicate enough time to the practice lab assignments. The Virtual Assistant course takes 2 weeks, and Customer Service takes 3 weeks.
We do not guarantee jobs directly, but we do provide curated remote job leads in our Job Hunting Community and VIP guided application support in our Upwork Masterclass to optimize your landing rates.